Last updated: May 06, 2026
These Terms of Service (“Terms”) govern your use of the website located at kisi.agency and any services provided by Kisi (“Kisi”, “we”, “us”, or “our”).
By using our website or purchasing our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Who we are
Kisi provides website design, website setup, WordPress implementation, website maintenance, and related digital services for businesses, coaches, tutors, online schools, and other professional service providers.
2. Our services
Kisi may provide services including, but not limited to:
– website strategy and structure;
– WordPress website setup;
– Elementor-based page design;
– plugin setup and configuration;
– website maintenance and support;
– basic content implementation;
– contact forms, booking flows, payment flows, or other business website functionality;
– ongoing subscription-based website support.
The exact scope, price, timing, deliverables, and payment terms for each project will be defined in a separate proposal, invoice, order form, service agreement, email confirmation, or other written agreement between you and Kisi.
If there is a conflict between these Terms and a specific written agreement with you, the specific written agreement will control for that project.
3. Website information
The information on our website is provided for general business and marketing purposes only. It does not create a client relationship, guarantee availability of services, or constitute legal, tax, financial, or technical advice.
4. Client responsibilities
To provide services efficiently, we may need you to provide information, access, content, approvals, brand materials, account access, or other project-related materials.
You are responsible for:
– providing accurate and complete information;
– ensuring that your content, images, trademarks, logos, and other materials do not infringe third-party rights;
– reviewing and approving project materials in a timely manner;
– maintaining control over your business, legal, tax, and compliance obligations;
– obtaining any required permissions, licenses, or consents for your business, products, website content, email marketing, analytics, cookies, payment processing, and customer data.
We are not responsible for delays caused by missing, inaccurate, incomplete, or late information from you.
5. Payments and subscriptions
Fees, billing periods, setup fees, recurring fees, payment methods, and payment dates will be stated in the relevant proposal, invoice, order form, service agreement, or checkout page.
If you purchase a subscription-based service, the subscription will renew automatically unless cancelled according to the cancellation terms agreed with you.
You are responsible for paying all applicable fees, taxes, payment processor charges, bank fees, currency conversion costs, and any other costs associated with your purchase, unless otherwise agreed in writing.
6. Cancellations and refunds
Cancellation and refund terms may vary depending on the service purchased.
Unless otherwise agreed in writing:
– setup fees are non-refundable once work has started;
– completed work is non-refundable;
– recurring subscription fees are non-refundable for the current billing period;
– you may cancel future subscription renewals by giving notice before the next billing date;
– if you cancel a project after work has started, you remain responsible for paying for work already completed or committed.
If a specific proposal, invoice, service agreement, or checkout page contains different cancellation or refund terms, those terms will apply.
7. Revisions and scope changes
Each project may include a defined number of revisions, if stated in the proposal or service agreement.
Requests outside the agreed scope may require a separate quote, additional fees, or a revised timeline. We may decline out-of-scope requests if they do not fit the agreed service model or would create technical, legal, operational, or commercial risk.
8. Third-party tools and services
Our services may involve third-party platforms, plugins, hosting providers, payment processors, analytics tools, email services, automation tools, WordPress themes, AI tools, or other external services.
Third-party services are governed by their own terms, privacy policies, pricing, availability, and technical limitations. We do not control third-party services and are not responsible for their outages, changes, errors, security incidents, price increases, or policy changes.
You are responsible for maintaining your own third-party accounts, subscriptions, licenses, and payment obligations unless otherwise agreed in writing.
9. Website maintenance and support
If you purchase an ongoing maintenance or support plan, the included services will be described in the relevant proposal, order form, service agreement, or subscription description.
Unless otherwise agreed, maintenance does not include:
– unlimited redesigns;
– custom development;
– major new features;
– emergency recovery from issues caused by third parties;
– legal, tax, financial, or regulatory compliance work;
– content creation beyond the agreed scope;
– paid plugin, hosting, domain, or software costs.
10. No guarantee of business results
We aim to build clear, practical, and commercially useful websites. However, we do not guarantee specific business outcomes, including traffic, leads, sales, revenue, search rankings, conversion rates, ad performance, or customer acquisition results.
Your results may depend on many factors outside our control, including your offer, pricing, audience, reputation, market conditions, sales process, advertising, content, competition, and customer demand.
11. Intellectual property
Unless otherwise agreed in writing, after full payment you own the final website content and deliverables created specifically for you, excluding third-party tools, plugins, themes, stock assets, templates, pre-existing materials, internal processes, reusable components, know-how, and systems owned or licensed by Kisi or third parties.
Kisi retains ownership of its pre-existing methods, frameworks, templates, processes, design systems, code snippets, workflows, documentation, and know-how.
You are responsible for ensuring that any materials you provide to us are properly owned or licensed by you.
12. Portfolio use
Unless you request otherwise in writing, we may reference your project, name, logo, website screenshots, general results, and non-confidential project details in our portfolio, case studies, sales materials, or marketing channels.
We will not publish sensitive confidential information without your permission.
13. Confidentiality
Each party may receive confidential information from the other. Both parties agree to use reasonable care to protect confidential information and not disclose it to third parties except when necessary to perform the services, comply with the law, or work with contractors and service providers under appropriate confidentiality obligations.
14. Acceptable use
You agree not to use our website or services for illegal, fraudulent, abusive, misleading, harmful, or infringing activities.
We may refuse or terminate services if we believe a project creates legal, reputational, technical, financial, or operational risk.
15. Limitation of liability
To the maximum extent permitted by law, Kisi will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, including loss of revenue, loss of business, loss of data, website downtime, reputational damage, or third-party platform failures.
To the maximum extent permitted by law, our total liability for any claim related to our services will not exceed the amount you paid to Kisi for the specific service giving rise to the claim during the three months before the claim arose.
16. Indemnification
You agree to indemnify and hold Kisi harmless from claims, losses, damages, liabilities, costs, and expenses arising from your content, your business activities, your breach of these Terms, your misuse of our services, or your violation of third-party rights or applicable laws.
17. Termination
We may suspend or terminate access to our services if you fail to pay, breach these Terms, misuse the services, create unreasonable risk, or fail to provide necessary cooperation.
You may stop using our services at any time, subject to any payment, cancellation, and notice obligations agreed with you.
18. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Terms.
19. Governing law
Unless otherwise agreed in writing, these Terms are governed by the laws of Argentina, without regard to conflict of law rules.
20. Contact
If you have questions about these Terms, contact us at:
